Terms & Conditions
- General Overview
- This website is operated by AB E RESHAM. Throughout the site, the terms “we”, “us” and “our” refer to Ab-E-Resham.
- By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions.
- Handcrafted Nature of Products
- Artisanal Variations: Our products are handcrafted by artisans in Lucknow. Because they are not machine-made, slight variations in embroidery patterns, thread color, and minor “imperfections” are characteristic of the craft and are not considered defects.
- Color Accuracy: We strive to display product colors as accurately as possible. However, due to monitor settings and natural dye processes, the actual color you see may vary slightly.
- Orders and Pricing
- Order Acceptance: We reserve all rights to accept, refuse or cancel any order for reasons including stock unavailability, errors in pricing, or suspected fraudulent activity.
- Pricing: Prices for our products are subject to change without notice.
- Custom Orders: For “Made-to-Order” pieces, production begins only after payment confirmation. These orders cannot be cancelled once production has started.
- Shipping and Delivery
- Production Time: Handcrafted items may require a lead time of 3 business days before dispatch.
- Delivery Timelines: While we aim to deliver within the estimated timeframe, we are not responsible for delays caused by courier services, customs, or unavoidable circumstances.
- Address Accuracy: The customer is responsible for providing the correct shipping address. Re-shipping costs due to incorrect addresses will be borne by the customer.
- Returns, Exchanges, and Refunds
- Policy Adherence: All returns and exchanges are governed by our [Link to Return Policy].
- Non-Returnable: Custom-sized garments, items bought on final sale, and used/washed items are strictly non-returnable.
- Inspection: We reserve the right to refuse a return if the garment shows signs of wear, perfume scents, or damage not present at the time of shipping.
- Intellectual Property
- All content on this website, including images, logos, designs, and text, is the property
of AB E RESHAM.
- Any unauthorized use, reproduction, or distribution of our designs or brand assets is strictly prohibited and may lead to legal action.
- Limitation of Liability
- AB E RESHAM shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our products or the inability to use our website.
- Governing Law
- These Terms & Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Lucknow, Uttar Pradesh, India.
