Terms & Conditions

  1. General Overview
  • This website is operated by AB E RESHAM. Throughout the site, the terms “we”, “us” and “our” refer to Ab-E-Resham.
  • By visiting our site and/or purchasing something from us, you engage in our “Service” and agree to be bound by the following terms and conditions.
  1. Handcrafted Nature of Products
  • Artisanal Variations: Our products are handcrafted by artisans in Lucknow. Because they are not machine-made, slight variations in embroidery patterns, thread color, and minor “imperfections” are characteristic of the craft and are not considered defects.
  • Color Accuracy: We strive to display product colors as accurately as possible. However, due to monitor settings and natural dye processes, the actual color you see may vary slightly.
  1. Orders and Pricing
  • Order Acceptance: We reserve all rights to accept, refuse or cancel any order for reasons including stock unavailability, errors in pricing, or suspected fraudulent activity.
  • Pricing: Prices for our products are subject to change without notice.
  • Custom Orders: For “Made-to-Order” pieces, production begins only after payment confirmation. These orders cannot be cancelled once production has started.
  1. Shipping and Delivery
  • Production Time: Handcrafted items may require a lead time of 3 business days before dispatch.
  • Delivery Timelines: While we aim to deliver within the estimated timeframe, we are not responsible for delays caused by courier services, customs, or unavoidable circumstances.
  • Address Accuracy: The customer is responsible for providing the correct shipping address. Re-shipping costs due to incorrect addresses will be borne by the customer.
  1. Returns, Exchanges, and Refunds
  • Policy Adherence: All returns and exchanges are governed by our [Link to Return Policy].
  • Non-Returnable: Custom-sized garments, items bought on final sale, and used/washed items are strictly non-returnable.
  • Inspection: We reserve the right to refuse a return if the garment shows signs of wear, perfume scents, or damage not present at the time of shipping.
  1. Intellectual Property
  • All content on this website, including images, logos, designs, and text, is the property

of AB E RESHAM.

  • Any unauthorized use, reproduction, or distribution of our designs or brand assets is strictly prohibited and may lead to legal action.
  1. Limitation of Liability
  • AB E RESHAM shall not be liable for any indirect, incidental, or consequential damages resulting from the use of our products or the inability to use our website.
  1. Governing Law
  • These Terms & Conditions and any separate agreements whereby we provide you Services shall be governed by and construed in accordance with the laws of Lucknow, Uttar Pradesh, India.
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